FAQ

  • WHEN WILL I RECEIVE MY ORDER (AUSTRALIAN ORDERS)?

    Majority of our products are handmade, so please allow for approximately 1-3 business days for your order to be despatched.

    Unfortunately, Australia Post delivery times are out of our control. For registered post, Australia Post usually have a 1-6 business day delivery timeframe. 

    If no one is available to collect the parcel, a card may be left by Australia Post requesting collection from your local post office. If you do not receive your parcel after 6 business days please contact your local post office, or contact us for your tracking number (if available).

    If you have not been away and the parcel have still not arrived, we suggest that you first call your local post office as your parcel may be sitting there and your Australia Post notification notice may have been misplaced.

  • CAN I ORDER BY PHONE?

    Unfortunately, we require all our orders to be made online. If you are unsure about using your credit card, you can either choose to send us a money order, bank cheque or direct bank deposit instead (just contact us to arrange this).

  • WHY SHOULD I SUBSCRIBE?

    By joining the by bronte mailing list, you will be one of the first to know when we have sales, new designs and new stockists!

    We will not harass you and will only send out an email on an irregular basis. Under no circumstances will we rent or sell your e-mail or residential address for any reason. See our Privacy Statement for more information.

    You can also unsubscribe at any time by unchecking the box located under your "My Account" section of the website.

  • I THINK MY ORDER IS MISSING?

    Regular Mail

    In the unlikely event you do not receive your order within the estimated delivery time - please contact us after 21 days.

    Registered Post and Express Post

    by bronte is not liable for any loss or damage resulting from delivery. We cannot offer a replacement until the investigation from Australia Post has been completed.

    If you have not received your order after 14 days, please let us know and we will create an investigation through Australia Post.

Information

Customer Service

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by bronte

M: 0439 776 050

E: bybronteearrings@gmail.com

Condobolin, NSW Australia

#buyfromthebush

© 2023 - by bronte